Terms of Service

1. Agreement to Terms

By accessing or using BumpWin ("the Service," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and BumpWin. Please read them carefully before using our platform.

2. Description of Service

BumpWin is an informational and document generation platform that helps users understand their potential rights regarding airline compensation and generates template demand letters. Our Service includes:

• Flight delay and disruption monitoring
• Information about passenger rights regulations (US DOT, EU EC 261/2004)
• Generation of template demand letters
• Educational resources about compensation claims

4. No Guarantee of Results

WE DO NOT GUARANTEE ANY OUTCOME. BumpWin provides tools and information to assist you in pursuing compensation claims on your own behalf. However:

• We cannot guarantee that you will receive any compensation from any airline.
• We cannot guarantee that our information is accurate, complete, or up-to-date.
• We cannot guarantee that any airline will respond to or honor any demand letter generated through our Service.
• Compensation amounts, eligibility criteria, and airline policies vary and are subject to change without notice.
• Your individual circumstances may differ from general guidelines.

Any estimated compensation amounts shown on our platform are estimates only based on publicly available regulations and are not guarantees of payment.

5. User Responsibilities

By using our Service, you agree to:

• Provide accurate and truthful information about your flights and circumstances.
• Verify all information in any generated documents before submitting them to airlines.
• Take full responsibility for any claims you submit to airlines.
• Not use the Service for fraudulent, deceptive, or illegal purposes.
• Not submit false or misleading claims to airlines.
• Comply with all applicable laws and regulations.

You are solely responsible for the accuracy of any claims you make and any documents you submit. BumpWin is not responsible for any consequences arising from inaccurate, incomplete, or fraudulent claims.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Service will be uninterrupted, error-free, or secure.
• Warranties regarding the accuracy, reliability, or completeness of any information.
• Warranties that defects will be corrected.

We do not warrant that the information on our platform reflects current laws, regulations, or airline policies. Regulations change frequently, and there may be delays in updating our content.

8. Indemnification

You agree to indemnify, defend, and hold harmless BumpWin and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Any claim you submit to an airline.
• Any content or information you provide through the Service.
• Your infringement of any third-party rights.

9. Payment and Refunds

Certain features of the Service require payment. By making a payment, you agree to:

• Pay all fees associated with your purchase.
• Provide accurate and complete billing information.
• Authorize us to charge your payment method for the fees.

Refund Policy: Due to the nature of digital products and immediate access to generated documents, all sales are final. We do not offer refunds once you have accessed or downloaded any generated content. If you believe there has been an error with your purchase, please contact us within 7 days at [email protected].

10. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, and software, are owned by BumpWin or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may use generated documents solely for your personal, non-commercial use in pursuing compensation claims. You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

11. Account Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, without notice, for any reason, including but not limited to:

• Violation of these Terms.
• Fraudulent or illegal activity.
• Abuse of the Service.
• At our sole discretion.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and binding.

Class Action Waiver: You agree that any disputes will be resolved on an individual basis and not as part of any class, consolidated, or representative action.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BumpWin regarding the Service and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions about these Terms, please contact us at: